{"id":56905,"date":"2020-06-24T17:35:37","date_gmt":"2020-06-24T17:35:37","guid":{"rendered":"https:\/\/www.geektrip.ma\/trip\/?p=56905"},"modified":"2022-04-08T00:17:05","modified_gmt":"2022-04-08T00:17:05","slug":"faq","status":"publish","type":"post","link":"https:\/\/www.geektrip.ma\/trip\/faq\/","title":{"rendered":"GEEKTRIP FAQs:"},"content":{"rendered":"<p><\/p>\n<p>Vous \u00e9tiez nombreux \u00e0 nous poser des questions concernant nos voyages. Nous sommes l\u00e0 pour vous r\u00e9pondre!<\/p>\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">COVID-19<\/h3>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Si je suis positif au covid19 jai le droit d&rsquo;annuler mon voyage et \u00eatre rembours\u00e9 ?<br \/>\n<\/a><\/h3>\n<div>\n<p>Oui, vous pouvez annuler et vous faire rembourser le montant de votre voyage en justifant d&rsquo;un document l\u00e9gal d\u00e9livr\u00e9 par un laboratoire datant de moins de 72h que vous \u00eates positif au covid 19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Participation :<\/h3>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Comment faire pour participer \u00e0 l\u2019un de nos voyages ?<\/a><\/h3>\n<div>\n<p>Bon! C\u2019est tr\u00e8s facile! Premi\u00e8rement, lisez les programmes de nos voyages sur le site, choisissez la destination qui vous pla\u00eet, consultez la rubrique inclus\/exclus figurant dans l\u2019offre et finalement, faites votre r\u00e9servation en ligne sur le si<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Comment faire une r\u00e9servation ?<\/a><\/h3>\n<div>\n<p>Un simple clique sur le bouton &nbsp;\u00bb r\u00e9server &nbsp;\u00bb dans le programme vous redirigera automatiquement vers une nouvelle page o\u00f9 vous allez mentionner et confirmer les informations suivantes : Nombre de personnes, lieu de d\u00e9part, information sur le covoiturage et la confirmation votre date de d\u00e9part, vous serez par la suite redirig\u00e9 vers une nouvelle page dans laquelle vous serez amen\u00e9s \u00e0 nous renseginer vos informations personnelles ( Nom, pr\u00e9nom, email, t\u00e9l\u00e9phone\u2026). Voil\u00e0!<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Comment confirmer ma r\u00e9servation ?<\/a><\/h3>\n<div>\n<p>Votre r\u00e9servation ne sera confirm\u00e9e qu\u2019apr\u00e8s le paiement de l\u2019acompte ou de la totalit\u00e9 du montant du voyage.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Paiement :<\/h3>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Comment payer ma r\u00e9servation ?<\/a><\/h3>\n<div>\n<p>Le paiement peut se faire sous diff\u00e9rentes formes. Vous pouvez payer votre r\u00e9servation par un virement bancaire, par un transfert d\u2019argent ou par une carte bancaire via notre canal Dabatrip.com.<br \/>\n<span class=\"has-inline-color has-vivid-red-color\"><strong>Important&nbsp;<\/strong><\/span>: Si vous avez effectu\u00e9 le paiement par un virement bancaire ou via un transfert d\u2019argent vous devez imp\u00e9rativement envoyer le justificatif de paiement ( capture photo de la transaction ) par email \u00e0 l\u2019adresse mail suivante :&nbsp;<a href=\"mailto:paiement@geektrip.ma\" target=\"_blank\" rel=\"noreferrer noopener\">paiement@geektrip.ma<\/a>&nbsp;en indiquant le num\u00e9ro de votre r\u00e9servation le sujet du mail<\/p>\n<p>En cas de paiement de l&rsquo;acompte, le reste doit \u00eatre r\u00e9gl\u00e9 le jour de d\u00e9part en esp\u00e8ces .<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Dans quels cas ma r\u00e9servation sera-t-elle annul\u00e9e?<\/a><\/h3>\n<div>\n<ul>\n<li><strong>Retard du paiement :<\/strong>&nbsp;au cas ou vous avez choisi le paiement par virement bancaire ou transfert argent, un d\u00e9lais de 2 heures vous sera attribu\u00e9 pour effectuer le paiement. Le d\u00e9passant de ce d\u00e9lai entra\u00eene l\u2019annulation automatique de votre r\u00e9servation.<\/li>\n<li><strong>Nombre de places dans les voitures est \u00e9puis\u00e9&nbsp;<\/strong>: Geektrip se r\u00e9serve le droit d\u2019annuler votre r\u00e9servation et vous remboursser la totalit\u00e9 du montant pay\u00e9 si vous n\u2019\u00eates pas motoris\u00e9s si le nombre de places dans les voitures est \u00e9puis\u00e9.<\/li>\n<li><strong>Un facteur ext\u00e9reur ind\u00e9pendant de la volont\u00e9 du GEEKTRIP&nbsp;:<\/strong>&nbsp;il est possible que GEEKTRIP annule ses voyages \u00e0 cause des conditions climatiques compromettant la s\u00e9curit\u00e9, le manque de participants motoris\u00e9s, une pand\u00e9mie universelle xD. Dans ce cas vous aurez le choix entre \u00eatre rembours\u00e9s ou de reporter votre voyage \u00e0 une date ult\u00e9rieure<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Puis-je \u00eatre rembours\u00e9 si j&rsquo;annule ma r\u00e9servation ?<\/a><\/h3>\n<div>\n<p>L&rsquo;acompte pay\u00e9 n&rsquo;est pas remboursable, nos prestataires : logements, activit\u00e9s, guides&#8230;exigent le paiement de l&rsquo;acompte pour chaque r\u00e9servation effectu\u00e9e.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Logement :<\/h3>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Quel type de logement vous choisissez et quelle est l\u2019\u00e9tat des chambres ?<\/a><\/h3>\n<div>\n<p>Le choix du logement d\u00e9pends surtout de la destination. Normalement on ne choisi que les meilleurs logements du type \u00ab&nbsp;Ecolodges&nbsp;\u00bb. Dans les spots montagneux isol\u00e9s, nous sommes oblig\u00e9s de loger dans des maisons d\u2019h\u00f4tes, gites ou des refuges. La plupart des chambres y sont doubles, triples ou quadruple selon la disponibilit\u00e9.<\/p>\n<p>GEEKTRIP s\u2019engage \u00e0 choisir les meilleurs logement en terme d\u2019hygiene, la qualit\u00e9 de la restauration et la s\u00e9curit\u00e9.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Puis-je r\u00e9server une chambre simple?<\/a><\/h3>\n<div>\n<p>Bien s\u00fbr! Cependant, un suppl\u00e9ment de co\u00fbt sera ajout\u00e9 \u00e0 votre facture.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">On es un couple non mari\u00e9, sommes-nous oblig\u00e9s de pr\u00e9senter un acte de mariage pour r\u00e9server une chambre double ?<\/a><\/h3>\n<div>\n<p>G\u00e9n\u00e9ralement, c\u2019est le staff du logement qui en d\u00e9cide. Mais nous vous rassurons que nos h\u00f4tes sont tr\u00e8s flexibles.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"faq-covoiturage\">Co-voiturage :<\/h3>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Pourquoi le co-voiturage ?<\/a><\/h3>\n<div>\n<p>Geektrip essaye toujours d\u2019innover et de rendre ses excursions des aventures \u00e0 ne pas oublier tout en \u00e9tant \u00ab&nbsp;\u00e9cofriendly&nbsp;\u00bb.<\/p>\n<p>Nous avons choisi le concept du covoiturage pour plusieurs raisons. Principalement, c\u2019est une question de flexibilit\u00e9, vu que les voyages en voitures sont plus commodes et plus rapides. En plus, plusieurs destinations ne sont pas accessibles par autocar ou par bus, chose qui rend le covoiturage une obligation plus qu\u2019une option.<\/p>\n<p>D\u2019autre part, le covoiturage nous permettra de nous familiariser entre nous et de cr\u00e9er une ambiance plus amicale au sein du groupe.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Pourrai-je voyager avec vous m\u00eame si je ne suis pas motoris\u00e9 ?<\/a><\/h3>\n<div>\n<p>Bien s\u00fbr! Pourtant, cela sera conditionn\u00e9 au nombres de places disponibles.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Comment \u00e7a marche ?<\/a><\/h3>\n<div>\n<p>Lors de votre r\u00e9servation en ligne, vous \u00eates amen\u00e9s \u00e0 indiquer si vous \u00eates motoris\u00e9s ou pas. Selon les r\u00e9ponses fournies, nous pourrons estimer le nombre de places disponibles et mettre en contact les personnes motoris\u00e9es avec celles non motoris\u00e9es afin de confirmer les r\u00e9servations.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Ma r\u00e9servation peut \u00eatre annul\u00e9e s\u2019il n\u2019y a plus de place par coviturage ?<\/a><\/h3>\n<div>\n<p>Malheureusement, le nombre de places disponibles par covoiturage est une limitation qui nous est inglig\u00e9e. En effet, nous d\u00e9cidons d\u2019annuler les r\u00e9servations au cas o\u00f9 le nombre limite est atteint. Dans ce cas, nous remboursons totalement les frais pay\u00e9s.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Quel type de voiture \u00e0 participer aux covoitruages ?<\/a><\/h3>\n<div>\n<p>Tous types de voitures est permis. Bien \u00e9videmment, une voiture qui roule!<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Les pilotes sont des personnes de confiance ?<\/a><\/h3>\n<div>\n<p>G\u00e9n\u00e9ralement, les personnes motoris\u00e9es qui d\u00e9cident de faire les voyages avec nous sont des clients usuels qui conna\u00eessent les r\u00e9gions, les itin\u00e9raires et ce sont des personnes auquelles nous faisons confiance.<\/p>\n<p>Pour les nouveaux, nous prenons toutes les pr\u00e9cautions n\u00e9cessaires avant le voyage en enregistrant les informations relatives aux conducteurs et aux v\u00e9hicules. En plus, un accompagnateur Geektrip est pr\u00e9sent sur chaque voiture pour assurer le bon d\u00e9roulement du voyage et pour intervenir en cas de probl\u00e8mes.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vous \u00e9tiez nombreux \u00e0 nous poser des questions concernant nos voyages. Nous sommes l\u00e0 pour vous r\u00e9pondre! COVID-19 Participation : Paiement : Logement : Co-voiturage :<\/p>\n","protected":false},"author":4,"featured_media":56997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[466,474],"tags":[],"class_list":["post-56905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-infos-actus"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GEEKTRIP FAQs: - GEEKTRIP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.geektrip.ma\/trip\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GEEKTRIP FAQs: - GEEKTRIP\" \/>\n<meta property=\"og:description\" content=\"Vous \u00e9tiez nombreux \u00e0 nous poser des questions concernant nos voyages. 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